Will I get a refund if we go into another lockdown due to COVID 19?
If we go into a national lockdown again, we will, of course, refund your holiday in full. However, we can not refund for any isolation required or sickness. We strongly advise you to take out insurance to cover this.
How do I book a holiday?
You can only book bungalows 58 and 79 direct with us. We can only take full payment via our website. If you would like to break it down into a deposit and then the balance is payable 4 weeks before your arrival date, this can be arranged. Please contact Marie on 07858 895165 or email [email protected] to discuss.
How do I pay for my holiday?
You can book using our website, or, if you prefer, you can contact Marie (07858 895165 or [email protected]), and a bank transfer/cheque can be arranged. It’s up to you.
Does my holiday have to start on a Saturday?
No, as long as its not in peak periods (school holidays), you can start/finish your holiday at any time. During peak times, breaks can only be taken from Saturday to Saturday.
How many does the bungalows sleep?
Each bungalow sleeps 4, one double bedroom and one twin containing two full size (3ft) single beds. Each bungalow also has a complimentary travel cot for little ones.
Can I bring pets with me?
No, unfortunately we do not allow pets at our bungalows.
What time can we arrive / leave by?
You can arrive from 4pm onwards on the first day of your holiday, please vacate by 10am on the last day. We will always try and get you in earlier if we can, and will text you if the bungalow is available before 4pm, please ensure we have your mobile number.
Is there a travel cot / high chair available?
Yes, we have complimentary travel cots and high chairs in each bungalow for our guests use. So you do not need to bring the heavy bits!
Do we need to “check in” at Reception?
No, you go directly to the Bungalow, you do not need to “check in”. Reception is worth a visit at some point, as they have lots of information about the park, and local area. There are lots of additional activities available to you on the Park (charges may apply) that you need to book through reception.
How do I access the Bungalows?
We have key safes next to the doors. All the information is sent to you nearer your arrival date.
Do the Bungalows have WiFi?
Wifi is available to our guests at an extra cost. This is supplied by the Park and unfortunately nothing to do with us. Information about this is sent out in the info pack sent out nearer your arrival date.
What is included in the price of our holiday?
Beds are made up for your arrival, we also supply 4 bath towels, a dish drying cloth, washing up sponge/cloth, a bin bag and electricity is included. Also, access to the swimming pool and club house / entertainment and fishing lakes (Rod License required for over 12’s). You may be asked to show your passes to enter the pool, a pass is on the key ring, additional passes are sent to you in your welcome pack
Are the Bungalows well maintained?
Yes they are, we are personally on site at every change over. We have lots of comments in our guest book saying how lovely and clean the bungalows are.
What if I have a problem?
Please contact Marie on 07858 895165 at any time. There is a pay phone at reception if you do not have a mobile. My number can be found in the folder in the bungalows and on the key ring.
What if I break something?
Accidents happen, all we ask is you let us know, we can then make sure it has been fixed/replaced before new guests arrive. Obviously, please let us know asap if something is broken, so that we can arrange tradesmen to visit.
Is there any entertainment?
During school holidays there is fantastic kids entertainment. Lots of activities during the day as well as evening entertainment. There are normally live singers and entertainers on a weekly basis.
Out of season, Hengar usually has a singer/band on a Friday and Saturday nights.
Will I need a car?
Yes you will, there is very little within walking distance, the nearest train station is Bodmin approximately 20 minutes away. To explore Cornwall, you really do need a car to get around.
How many bedrooms does the bungalows have?
Each bungalow have two bedrooms, one double and one twin.
Are the bungalows suitable for winter breaks?
Yes. The bungalows have double glazed windows and are insulated. There is a night storage heater, plus there are individually controlled electric heaters in every room. (Electricity is included in the price).
Are all the properties on Hengar Manor Country Park up to the same standard?
No, as the majority of the properties on the site are privately owned, they vary hugely in quality. We believe our properties are some of the best bungalows on the site, not only for decor, fixtures and fittings, cleanliness is second to none and we feel they are the best equipped, with baby spoons and cups, flasks, DVDs and books available to you free of charge.
I have further questions.
Please do not hesitate to get in touch with us! Marie can be contacted on 07858 895165 or email if you prefer [email protected]